Privacy Policy
Brill Rooms Private Limited ("BrillStay", "we", "us") respects your privacy. This policy explains what information we collect through brillstay.com, how we use it, and how we protect it.
1. Information We Collect
- Booking information: name, phone number, check-in/check-out dates, number of guests, and any special requests you provide.
- Payment information: when you pay online, payment details are processed directly by our payment gateway partner and are not stored on our servers.
- Usage data: basic technical information such as browser type and pages visited, used only to keep the site running smoothly.
2. How We Use Your Information
- To confirm and manage your booking.
- To contact you via WhatsApp, phone, or email about your reservation.
- To improve our website and services.
- To comply with legal and regulatory requirements (e.g. guest ID records at check-in).
3. Sharing of Information
We do not sell your personal information. We share information only with: our payment gateway (to process payments), our hotel property staff (to fulfil your booking), and government authorities where legally required.
4. Data Security
We use reasonable technical and organisational measures to protect your information. Online payments are handled through PCI-DSS compliant, encrypted payment gateways — we do not store your card details.
5. Your Rights & Data Requests
Under India's Digital Personal Data Protection Act, you may request access to, correction of, or erasure of your personal information, and you may withdraw consent at any time. Submit a request below and we'll act on it within the time required by law.
6. Cookies
Our website may use minimal cookies necessary for the site to function correctly. We do not use cookies for third-party advertising.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
8. Contact
For privacy-related questions, contact us at connect@brillstay.com.