Cancellation & Refund Policy
Free cancellation up to 24 hours before check-in. Cancellations made within 24 hours of check-in, or no-shows, are non-refundable.
1. Cancellation Timeline
| When you cancel | Refund |
|---|---|
| More than 24 hours before check-in | Full refund of advance paid |
| Within 24 hours of check-in | No refund |
| No-show (did not arrive, did not cancel) | No refund |
2. How to Cancel
To cancel a booking, contact us via WhatsApp or phone using the number provided in your booking confirmation, or email connect@brillstay.com with your booking details.
3. Refund Processing
Approved refunds are processed to the original payment method within 5-7 business days. Refunds for cash payments made at the property are handled directly by the property team.
4. Modifications
Date changes or modifications to an existing booking are subject to room availability and may be accommodated at our discretion. Please contact us as early as possible to request a change.
5. Exceptional Circumstances
In case of circumstances beyond a guest's control (e.g. medical emergency), we will review refund requests on a case-by-case basis. Please contact us with supporting details.
6. Contact
For cancellation or refund queries, reach us at connect@brillstay.com.